Faqs

Welcome to Webzacca's FAQ page! We hope the information below helps you solve some common problems you may have during your shopping experience. If you have additional questions or need further assistance, please feel free to contact our customer service team.

1. How do I place an order?

To place an order with Webzacca, please follow these steps:

1. Browse our product catalog and select the items you are interested in.
2. Select the desired size, color, etc. options and click "Add to Cart".
3. Click on the shopping cart icon to review and confirm your shopping list.
4. Click "Checkout" and enter your shipping address and payment information.
5. Once you have confirmed the order details, click "Submit Order" to complete your purchase.

2. How do I track my order?

Once your order has shipped, we will send a confirmation email with the tracking number. You can use this tracking number to track the status of your package in real time on the shipping company's website. If you do not find the tracking number in the email, please check your spam folder or contact customer service.

3. Can I modify or cancel my order?

Once an order is submitted and confirmed, it cannot usually be modified or canceled. If you wish to make changes to your order, please contact our customer service team as soon as possible and we will do our best to assist you. Please note that modification or cancellation requests may be affected by the order processing status.

4. How do I request a return or exchange?

If you need to return or exchange an item, please apply through our customer service channel within 30 days of receiving the item. Please ensure that the item is in its original condition, including unopened packaging and labels. The specific process and requirements for returns will be provided in your return application.

5. How long does it take to get a refund?

Once we receive the returned item and confirm that it meets the refund conditions, we will process the refund within 7 business days. The refund will be returned to your account via the original payment method. The specific arrival time may vary depending on the payment method, usually 5-10 business days.

6. Can I change the shipping address?

If you need to change the shipping address, please contact us as soon as possible before the order is processed. The shipping address cannot be changed after the order is processed, so please make sure the address information is correct when submitting the order.

7. Do you ship internationally?

Yes, we offer international shipping services worldwide. Shipping costs and times vary depending on the destination. The system will automatically calculate and display the shipping costs during checkout.