Shipping policy
1. Shipping Areas
We currently offer worldwide shipping services. For shipping to specific countries or regions, we will display the relevant shipping options and fees during checkout.
2. Processing Time
- Order Processing: All orders are usually processed within 1-2 business days after payment is confirmed. Processing time may be delayed due to order volume, inventory or holidays.
- Custom Orders: For custom or special request orders, processing time may be longer. We will notify you of the estimated processing and shipping time as soon as we receive your order.
3. Shipping Methods and Costs
- Standard Shipping: The standard shipping service we provide usually takes 7-13 business days to arrive (the specific time may vary depending on the destination).
4. Tracking Your Order
Once your order is shipped, we will email you the tracking number and related information. You can use the tracking number to track the status of your package on the shipping company's website.
5. Delivery Delays
Although we try our best to ensure that orders are delivered on time, your package may be delayed due to weather, shipping company delays or other uncontrollable factors. If you encounter delivery problems, please contact us in time and we will do our best to assist.
6. Delivery Confirmation
When you receive the package, please check the completeness and correctness of the package. If you find that the package is damaged or missing items, please contact us within 48 hours of receiving the package so that we can deal with your problem as soon as possible.
7. Address Information
Please make sure to provide an accurate and complete shipping address when placing an order. Delivery problems and additional charges caused by incorrect or incomplete addresses are the responsibility of the customer. If you need to change your shipping address, please contact us as soon as possible before your order is processed.